Terms and conditions


The purpose of these “general conditions of use” is to provide a legal framework for the use of the Racine Bouclée site and its services.

This contract is concluded between:

The person in charge of the website, hereinafter referred to as "the Publisher",

Any natural or legal person wishing to access the site and its services, hereinafter called "the User" or "the buyer".

The general conditions of use must be accepted by any User, and his access to the site constitutes acceptance of these conditions.


The Racine Bouclée transactional site is a distributor of products supplied by several companies. By using the site, the user declares unconditionally to have read, understood and adhered to the policies of the company and the use of the site.

These terms and conditions may change at our discretion at any time without notice. All orders and purchases made on this site are also governed by these terms and conditions. At all times, Racine Bouclée reserves all rights to make changes and updates to these conditions at its discretion. The user is at all times responsible for consulting this page prior to a purchase or use of the site.


Any User with internet access can access the site free of charge and from anywhere. The costs incurred by the User to access it (internet connection, computer equipment, etc.) are not borne by the Publisher.

The site and its various services may be interrupted or suspended by the Publisher, in particular during maintenance, without obligation of notice or justification.


The User is responsible for the risks associated with the use of his login ID and password.

The User's password must remain secret. In case of password disclosure, the Publisher declines all responsibility.

The User assumes full responsibility for the use he makes of the information and content present on the Racine Bouclée website.

Any use of the service by the User resulting directly or indirectly in damage must be subject to compensation for the benefit of the site.


Any malfunction of the server or the network cannot engage the responsibility of the Publisher.

Similarly, the site cannot be held liable in the event of force majeure or the unforeseeable and insurmountable act of a third party.

The Racine Bouclée site undertakes to implement all necessary means to guarantee the security and confidentiality of data. However, it does not provide a guarantee of total security.

The Publisher reserves the right to not guarantee the reliability of the sources, although the information disseminated on the site is deemed reliable.


The contents of the Racine Bouclée site (logos, texts, graphics, videos, etc.) are protected by copyright, under the Intellectual Property Code.

The User must obtain the authorization of the publisher of the site before any reproduction, copy or publication of these various contents.

These can be used by users for private purposes; any commercial use is prohibited.

The User is fully responsible for any content he puts online and he undertakes not to harm a third party.

The Site Editor reserves the right to moderate or delete freely and at any time the content posted by users, without justification.


The User must provide personal information to register on the site or to place orders.

The electronic address (e-mail) of the user may in particular be used by the Racine Bouclée site for the communication of various information, the follow-up of your order, for statistical purposes, to keep you informed of special offers or to contact you in case of need concerning an order and the management of the account.

Racine Bouclée guarantees respect for the privacy of the user, in accordance with the law.


The products offered on the Racine Bouclée website within the limits of available stocks. Racine Bouclée reserves the right to modify the assortment of products at any time and without notice.

Each product is presented on the site in the form of a description containing the main technical characteristics communicated by the suppliers.

The photographs are as accurate as possible but do not bind the Seller in any way.


All prices displayed on the Racine Bouclée website are indicated in Canadian dollars (CAD). The sale prices displayed may be modified by Racine Bouclée at any time and without notice.

In the case of a price change, this will be notified to the buyer before any order. These prices do not include shipping costs or provincial and federal taxes. These costs will be indicated before the registration of the order by the buyer. Once the order has been placed, no price change can and will be made. Once the order has been validated, it will no longer be possible to modify it.


You are solely responsible for any customs duties, taxes, surcharges or other charges that may be imposed on you by customs or revenue authorities after a GSP item has been successfully cleared and delivered to (or made available for pickup ) the delivery address indicated by you or the collection center near you.


The products sold on the Racine Bouclée website comply with the legislation of the country of origin of the products. Racine Bouclée cannot guarantee that the information on the packaging of the products sold is translated into all the languages ​​of their customers.

For any questions relating to the products and their use, we invite the buyer to contact the Racine Bouclée team at support@racinebouclee.ca .


Racine Bouclée offers home delivery in Canada and the United States only. Our team makes every effort to ship your orders as quickly as possible following the order in which they were made. We aim to deliver an order within 1-3 business days of confirmation. Deliveries to remote areas may take a few extra days. Although we endeavor to deliver orders within the advertised time frame, delivery may be delayed by unforeseen circumstances.


We hope that your purchases will meet your expectations and your needs. Racine Bouclée does not accept any return or exchange of goods/products or services received.

​In the unfortunate event that a breakage is caused during the delivery of your package, please contact us as soon as possible by completing the contact us form on our site, along with a photo of the condition of the product. as received. We will then take the necessary measures to rectify the situation.


The Racine Bouclée site reserves the right to modify the clauses of these general conditions of use at any time and without justification.


For any questions or for more information, we invite you to contact us at the following address info@racinebouclee.ca